Complaints?

It can always happen that something does not go as planned. We advise you to first report complaints to us by emailing [email protected] (mention your order number ORD ...)

If this does not lead to a solution, you can always contact the mediation department of Stichting WebwinkelKeur, to which Bath & Living is affiliated.

From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet under consideration elsewhere, you are free to deposit the complaint via the European Union platform.

Customer service
Monday to Friday from 9 am to 5 pm
Saturday from 10 am to 4 pm

You can reach our customer service via 0031 (0) 495 625991 or [email protected]